Account Manager (NL)

 

Agency Account Managers keep the customer – and the agency — satisfied.
They typically handle a handful of advertising and marketing accounts, and serve as the primary point of agency contact for their clients. They also represent the client at agency meetings. Their job is to communicate both good and bad news to a client with tact and aplomb, answer questions, and make certain they receive what they asked for as part of their agency contractual agreement.

It’s a challenging role requiring a careful balance between the client’s needs, wants and priorities, and the agency’s bottom line. They play a crucial role in client retention as well as potentially bringing in new business as part of an existing client referral process.

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Agency Account Managers must have strong interpersonal and communication skills. They must be able to finesse delicate client relationships while driving the agency to product its best results. The Agency Account Manager must develop an understanding of:

The client’s business model
The marketplace and factors affecting sales
Advertising techniques from creative, research and media outreach
An Agency Account Manager knows when to push and when to let things simmer. The Account Manager’s job duties include having a strong but non-aggressive leadership style, as they ultimately control the agencies use of time and resources, and then present the product deliverables to the client.

Balancing the needs of the client against the agency’s bottom line, while being driven by a complex timeline of tasks, requires finesse as well as stress management and organizational skills. Collaboration and teamwork is key to this role. In addition to all the “soft” people skills, the Agency Account Manager must be extremely organized, particularly if they have several clients to manage simultaneously.

KEY RESPONSIBILITIES
• Manage existing clients, together with project manager(s)
• Grow the NL business
• Financial and business reporting
• Project management

INDICATORS OF SUCCES
• Grow turnover at a healthy margin
• Business Development
• Client satisfaction

PROFILE
• Master degree within a commercial or business background
• Min 5 yrs of professional experience
• Profound knowledge of brand communication within FMCG business
• Experience with experiential marketing strategies, preferably from the agency side

SKILLS
• Strong commercial skills
• Profound brand marketing knowledge
• Strategic mindset
• Creative mindset
• Networker with a long list of contacts within the Dutch FMCG business
• Business development skills
• Service minded
• Good project management skills
• People management skills
• Teamworker
• Budget ownership
• Language skills: NL/ENG

WHAT WE OFFER?
A fixed long term position with competive benefits in a growing international agency and an exiting work environment.
Based in Amsterdam.